Pour cash into the top of the funnel
- • Spend $4,000/mo on Google Ads
- • Hire one more sales rep at $65K/yr
- • Try the 6th CRM in 3 years
- • Hope something sticks
Result: more leads enter a leaky bucket. Same problem, worse cash flow.
For serious service operators doing $500K-$10M/year
Operational command layer
The calm way to run every conversation, crew, invoice, and follow-up.
MaxQOS turns scattered customer requests, estimates, appointments, invoices, payments, and AI-assisted replies into one elegant operating queue for service businesses that refuse to leak revenue.
- No credit card
- Guided onboarding
- Month-to-month
- Stripe-ready payments
Built for operators who need attention, threads, estimates, scheduling, invoices, payments, and AI in one place.
InboxAttention-first operating queue
ThreadsEvery customer workflow in context
AIDrafts and next-action suggestions
StripeHosted invoice payment links
Sound familiar?
If you run a service business, the expensive work is hiding between your tools.
Not on bad jobs. Not on bad customers. On the cracks betweenyour tools — the moments where a follow-up didn’t happen, a reminder didn’t fire, an estimate didn’t get chased, and a payment didn’t get collected.
Here’s what a normal week can look like when ownership and follow-up live in separate systems:
Attention queue
Customer reply needs owner
4d no responseReply gap
Invoice follow-up overdue
47d openA/R
Follow-up before deal cools
Viewed 3xEstimate
Two crews assigned Tuesday
ConflictSchedule
Pattern found
6 leaks
All tied to a customer, owner, reason, and next action.
Owned4
Needs dispatch1
AI draft ready1
- Reply gap
Customer messaged 4 days ago. Nobody replied.
The customer picked the operator who answered first.
- A/R gap
Invoice sent 47 days ago. Never followed up.
Aging into the “maybe we’ll write it off” bucket.
- Estimate gap
Estimate viewed 3× by the customer. No follow-up sent.
That deal went cold. The customer assumed you didn’t want it.
- Schedule gap
Two crews dispatched to the same job. Tuesday morning.
Wasted labor + one angry customer + one bad review.
- Context gap
Dispatcher juggling 9 browser tabs to find one address.
Per dispatcher. Per week. Forever.
- State gap
“Wait — did Mrs. Chen approve the change order?”
Nobody knows. Now nobody’s getting paid for that work.
The pattern
Most leaks are not dramatic failures. They are normal moments where a reply, estimate, appointment, invoice, or payment follow-up loses its owner.
1 queue
for operational attention
The dirty truth
The revenue you’re losing usually has nothing to do with lead volume.
Most service business owners think they have a lead problem. So they add more marketing. Hire another sales rep. Run another ad. Try another CRM.
Here’s what is usually happening inside a busy service operation:
You already have revenue opportunities in motion: estimates waiting for follow-up, invoices waiting for collection, customer messages waiting for a reply, and appointments waiting for clear ownership.
It’s not a marketing problem. It’s an operational problem. And no CRM, no spreadsheet, no “all-in-one” you’ve tried solves it — because they’re built for sales pipelines, not service operations.
That’s why we built MaxQOS.
Plug the operational leaks first
- • Surface overdue invoices already in the pipeline
- • Keep customer replies in one attention queue
- • Move estimate, schedule, invoice, and payment follow-up into one thread
- • Thenpour fuel on marketing — into a bucket that holds water
Result: Same team. Same leads. Fewer missed follow-ups and a clearer operating rhythm.
Before and after
The same company. A completely different operating rhythm.
MaxQOS does not add noise to a busy operation. It removes the invisible work hiding in email, memory, spreadsheets, and side conversations.
Without MaxQOS
Reactive mode
A full week carried by memory, tabs, and reminders.
- 6:42aOpen 9 browser tabs. Cold coffee. Already behind.
- 8:11a47 unread emails. Triage. Miss 12 of them.
- 9:30a“Did anyone respond to Mr. Bishop?” Nobody knows.
- 11:14aTwo crews on the same job site. Customer calling.
- 1:20pManually compare Stripe payouts against invoices.
- 3:48pForget to send 4 invoices. Again.
- 5:10pCall 3 customers to remind them of tomorrow.
- 7:55pOpen laptop again. Pour wine. Send invoices.
- 10:30pBed. Forgot to follow up on another open estimate.
With MaxQOS
Command mode
Every important item has context, owner, and next action.
- 6:42aOpen one screen. See the active attention queue.
- 7:00aOverdue invoices show owners and next actions.
- 8:11aCustomer replies route to threads with AI-assisted drafts.
- 9:30aTomorrow’s crew confirmations are queued from the schedule.
- 11:14aConflict on Tuesday job? Caught at 7am. Already resolved.
- 1:20pStripe-hosted payment links stay tied to invoices.
- 3:48pEstimate follow-ups are visible before they go stale.
- 5:10pLaptop closed. No hidden operational queue left unchecked.
- 6:30pHome for dinner. Phone stays in the drawer.
What the operator sees
A refined command layer for the work that actually moves money.
MaxQOS is not another generic CRM. It is a focused operating surface for the high-value moments in a service business: replies, estimates, schedule changes, invoices, payment follow-up, and AI-assisted action.
Operator view
Thread command rail
Donna Patel - stump removal
Estimate
$1,840 accepted
Schedule
Tue 9:30a
Invoice
Ready after visit
AI
Reply drafted
Attention
Every leak becomes an owned queue item
Context
Every action stays attached to the thread
Control
AI drafts, humans approve the meaningful moves
Stop running the business from memory. Start commanding one.
1
attention queue
Stop missing the cash that’s already yours.
Every overdue invoice, dormant estimate, unanswered customer, and scheduling gap can light up the inbox with a category, score, default action, and owner.
AI
draft assistance
Customers stop calling to ask “did anyone get my message?”
Forms, email replies, and public-link messages route to one inbox with AI-assisted draft actions so the right person can respond from the thread.
90s
estimate flow
Turn estimates into signed jobs while you sleep.
Build from your service catalog, send a branded customer link, and keep estimate follow-up visible in the same operational thread.
A/R
follow-up queue
Invoices that chase themselves into your bank account.
Generate invoices from approved work, collect with Stripe-hosted links, and keep overdue follow-up visible until the payment state changes.
Live
dispatch context
Never dispatch two crews to the same job again.
Schedule visits with conflict-aware context, selected-appointment command rail details, and customer confirmation workflows that stay tied to the thread.
Stripe
hosted payments
Get paid the day the job is done.
Send Stripe-hosted payment links from invoices and keep payment events connected to the invoice, customer, and operational thread.
AI
operations assistant
An assistant that drafts the boring parts.
Max AI summarizes threads, drafts replies in your voice, and proposes next actions. It never silently transitions money state — you still approve every move.
Role
aware queues
Give your dispatcher their week back.
Role-aware views and recipient-scoped attention help each person focus on the queue they should act on instead of hunting through every thread.
How leaks become action
From first request to paid invoice — with every next action visible.
Six steps. One timeline. Fewer spreadsheets. This is the operating loop MaxQOS is built to keep clear.
Thread operating loop
Capture
Converse
Estimate
Schedule
Invoice
Paid
Same thread, every step
Messages, estimates, appointments, invoices, payments, notes, and AI suggestions stay attached to the operating context.
Next action visible
- Capture01
Every lead, message, and request lands in one place.
Web forms, replies, and public-link comments route to one inbox with a category, score, default action, and owner. Calls and other intake channels can be added through configured workflows.
Result: 0 missed customers
- Converse02
Customer history at your fingertips.
Every reply, file, photo, internal note, and status change pins to a single thread. Tomorrow you start from the timeline, not the chain of forwarded emails.
Result: Pick up where you left off
- Estimate03
Build, send, and watch them sign on their phone.
Pull lines from your service catalog, send a clean public-page link, and keep every follow-up visible in the thread until the estimate is handled.
Result: Follow-up stays visible
- Schedule04
Drag onto a crew. The system handles the rest.
Dispatch with conflict-aware context, selected-appointment details, and customer confirmation workflows that remain attached to the thread.
Result: Conflict-aware context
- Invoice05
Auto-generated from the approved estimate.
Lines, taxes, and customer context inherit automatically. Reminder actions stay attached to the invoice thread. When an invoice is overdue, the inbox knows what to surface.
Result: A/R stays visible
- Get paid06
Stripe receipts settle back to the thread.
Stripe-hosted payment links connect payment events back to invoices, customers, and the operational thread so money follow-up does not disappear.
Result: Cash hits today, not next month
Operating scenarios
The leaks MaxQOS is built to close.
These are representative operating scenarios for the workflows the launch product supports: attention, estimates, scheduling, invoices, payments, and customer follow-up.
Northbay Roofing
Service business · 11 crews · Bay Area
Operational leak
Estimate follow-up
“Open estimates can sit across inboxes, notes, and memory. MaxQOS turns that into a visible follow-up queue attached to the customer thread.”
Mara Chen
Operations Manager · Northbay Roofing
Before
- • Open estimates scattered across inboxes
- • No clear owner
- • Follow-up timing based on memory
After
- • Estimate follow-up visible
- • Default action assigned
- • Customer context in one thread
Aero HVAC Co.
Field service team · 18 techs · Phoenix, AZ
Operational leak
Invoice collection
“Invoices need a clear collection loop. MaxQOS keeps payment links, reminders, and overdue attention tied to the invoice and thread.”
David Okafor
Owner · Aero HVAC Co.
Before
- • A/R checked manually
- • Payment links separated from threads
- • Overdue work hidden in spreadsheets
After
- • Overdue invoices visible
- • Stripe links attached
- • Payment follow-up: visible
Bright Path Services
Local services · 4 techs · Austin, TX
Operational leak
Customer replies
“Customer replies become expensive when they disappear into old threads. MaxQOS keeps them in the attention queue until someone handles them.”
Priya Suresh
Co-founder · Bright Path Services
Before
- • Replies buried in email
- • No shared owner
- • Status unclear to the team
After
- • Reply attention created
- • Thread context preserved
- • Next action visible
MaxQOS is built for the repeatable operational leaks service teams already deal with every week.
The offer
A complete operating suite, launched with white-glove setup.
Most service software turns into modules, add-ons, and support tickets. MaxQOS gives operators the full stack first, then helps configure the first real attention queues so the rollout feels deliberate.
Launch workspace
Configured before go-live
- Customers
- Service catalog
- Workflow templates
- Open follow-ups
Ready on day one
- Attention queue
- Thread context
- Invoice links
- AI drafts
Guided setup review
We review the first live workflows before rollout.
- Core
The Attention-First Inbox
Every operational leak surfaces with a category, score, owner, and next action.
- $3,600/yr value
Threads + Work Item Templates
Workflow starters for home services, legal, medical, agency, auto services, and property management. Configure once, run forever.
- Core
Scheduling & Dispatch
Schedule work with conflict-aware context and thread-linked customer confirmation workflows.
- Core
Estimates + Branded Customer Portals
Build estimates from your service catalog and send customer-ready public links.
- Core
Invoices + Overdue Follow-Up
Generate invoices, collect with Stripe-hosted links, and keep overdue follow-up in the inbox.
- Built-in
Payments (Stripe-hosted links)
Send Stripe-hosted payment links and connect payment events back to invoices and threads.
- $1,188/yr value
Max AI Assistant
Drafts replies in your voice, summarizes long threads, proposes next actions. You stay in control of money state.
- Priceless
Live Data Sync (Postgres + Electric)
Operator screens sync confirmed business state from Postgres through Electric-backed live views.
- Included
BONUS: White-Glove Onboarding & Migration
We help configure customers, services, workflows, and open follow-up queues before go-live.
- Included
BONUS: Industry Template Library
Workflow starters for home services, legal, medical, agency, auto services, and property management.
- Included
BONUS: Launch Support
Hands-on support during setup so your first real operational queue is usable before rollout.
- Included
BONUS: Guided Launch Review
We review your first live workflows and fix launch-blocking setup issues with you.
Pricing plans
Choose your plan after the trial. No upsells. No surprises.
Every plan includes the entire operational stack. The difference is team size, support depth, and workflow configuration. Your trial works on any tier.
Starter
Moving off spreadsheets. Up to 5 users.
$49per user / month, billed annually
- Inbox, threads, attention engine
- Scheduling & dispatch
- Estimates and invoices
- Stripe payments
- Email support
Team
Multi-crew operations with AI and role-aware queues.
$89per user / month, billed annually
- Everything in Starter
- Work item templates & RBAC
- Max AI assistant
- Insights & attention scoring
- Branded customer portals
- Priority chat support
Scale
Multi-region operations and franchise networks.
Customannual contract
- Everything in Team
- Dedicated onboarding partner
- Advanced audit review
- Custom workflow configuration
- Dedicated onboarding partner
- Roadmap integration planning
Launch assurance
A guided launch, not another abandoned software rollout.
Start your free 14-day trial. Use MaxQOS the way we show you in onboarding. Before you roll it out broadly, we make sure your first live operating loop can honestly show the following:
- Your open customer replies are visible in a single attention queue
- Your estimates, appointments, invoices, and payments are tied to threads
- Your team has a clear next action for the highest-priority work
- Your first live workflow is configured with the launch team
If any of those launch requirements are not true, we keep working the setup with you before asking you to make MaxQOS part of daily operations.
This is the part most software companies skip: configuration, attention policy, workflow setup, and a real queue review with your team.
Terms: Complete onboarding within 14 days of trial start and use real operational data. Paid account terms and offboarding are handled through the launch team while self-serve controls are hardened.
Objections, answered
What every operator asks before saying yes.
We’ve heard them all. Real answers below.
- Fair question. Here’s the difference: those are sales pipelines or scheduling tools wrapped in marketing. MaxQOS is the operational layer that sits across your work — an attention engine that surfaces invoices, estimates, customer replies, appointments, and follow-up gaps instead of asking you to manually inspect every record.
- MaxQOS is designed around role-aware queues. Dispatchers see schedule work, technicians see assigned work, and bookkeepers see money follow-up. The goal is to give each person the queue they should act on instead of forcing everyone through the same generic CRM screen.
- Most teams can start with guided setup: customers, services, core workflows, and open follow-up queues. Heavier migrations are scoped during onboarding so we do not promise a one-day cutover until we have seen the source data.
- MaxQOS uses configurable work item templates. The starter library covers home services, legal matters, medical cases, agency projects, auto services, and property management. If your workflow is different, we configure it during onboarding instead of forcing you into a generic pipeline.
- Stripe-hosted invoice payment links are supported. Accounting and calendar integrations are planned as dedicated integrations, but the current launch product does not require you to replace your accounting system or calendar on day one.
- You can run MaxQOS in parallel around the highest-value attention queues first: customer replies, open estimates, upcoming appointments, overdue invoices, and payment follow-up. That lets you prove the workflow before replacing a legacy system.
- We don’t want lock-in to be the reason you stay. We will help you export operational data during offboarding; broad self-serve CSV/API export is on the launch-hardening list and should not be sold as complete until it is shipped.
- ServiceTitan is built for enterprise field service with $100K+ implementation cost and 6-month onboarding. MaxQOS is built for $500K–$10M service operators who need the operational loop fixed in a day, not a year — and who don’t want to mortgage the business to switch tools.
- The launch review is simple: complete onboarding, run real operational data through the attention engine, and we will work through the first queue with you. We are not advertising an automated revenue guarantee until the operational proof exists for your account.
- No. Month-to-month or annual plans are available. Account cancellation and offboarding are handled with the launch team while self-serve account controls are hardened.
Honestly — isn’t this just another CRM? I’ve tried HubSpot, ServiceTitan, and Jobber. They all promised the same thing.
Will my team actually use it? Half my crew can barely log into the last system we bought.
How long does this take to set up?
What if I run a weird industry — not roofing or HVAC?
What about Stripe, accounting, and calendars?
I’m on a 12-month contract with [competitor]. Can I switch now?
What happens to my data if I cancel?
How is this different from ServiceTitan? They’re huge.
What if launch does not work with my real workflow?
Is there a long-term contract?
The math
Put the operation in one place. Run the day from the queue.
Decide in 14 days.
Try MaxQOS with real work: live customer requests, open estimates, scheduling context, invoices, and payment follow-up. Then decide if it belongs in your business.
- Surface overdue invoices, dormant estimates, and customer replies
- Reply from one thread with AI-assisted drafts
- Keep schedule, estimate, invoice, and payment context together
- Use Stripe-hosted links for customer payment collection
- Guided launch setup included
- Month-to-month plans available
No credit card · guided setup · month-to-month